Return and Exchange

**Return and Exchange Policy for NOVEMBER BY MRM**

At NOVEMBER BY MRM, we strive to provide a positive shopping experience for our customers. Please review our Return and Exchange Policy below:

### Policy Overview

1. **No Change of Mind Returns:**  
   We do not accept returns or exchanges for items if a customer simply changes their mind after purchase.

2. **Damaged or Defective Items:**  
   If you receive a product that is damaged or not functioning properly, we are here to help. We will gladly facilitate a return or exchange under the following conditions:
   - You must notify us of the issue within **5 days** of receiving your product.
   - Please provide a clear picture of the product showing the damage or defect to assist us in processing your request.

3. **Processing Returns and Exchanges:**  
   To initiate a return or exchange, please contact us at:
   - **Email:** novbymrm@gmail.com  
   - **WhatsApp:** +923340341229  
   Our customer service team will guide you through the process and provide any necessary instructions.

4. **Eligibility for Returns/Exchanges:**  
   Please ensure that the product is in its original packaging and condition to facilitate a smooth return or exchange process.

5. **Post-Policy Period:**  
   Unfortunately, we cannot process any returns or exchanges for requests made after the **5-day** notification period.

### Contact Us
For any inquiries or to initiate a return or exchange, please reach out to us via the contact methods provided above. We are here to assist you!

Thank you for shopping with NOVEMBER BY MRM! We appreciate your understanding and support.